Refund and Return Policy for SwiftRapic

Effective Date: December 6, 2024

At SwiftRapic, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a comprehensive return and refund policy designed to provide you with peace of mind when shopping with us. Please read our policy carefully to understand how returns and refunds work at SwiftRapic.

1. Eligibility for Returns and Refunds

You are eligible to return or exchange your purchase under the following conditions:

  • Item is Unused and in Original Condition: All returns must be made within 30 days from the date of purchase. Items must be unused, undamaged, and in their original packaging, including tags and labels, to qualify for a return or exchange.
  • Proof of Purchase: You will need to provide a receipt or proof of purchase, such as an order confirmation email or invoice, to process your return.
  • Non-Refundable Items: Certain items are non-refundable and non-returnable, including but not limited to custom or personalized products, gift cards, and clearance or sale items. Please check the product description for return restrictions before purchasing.

2. How to Return or Exchange an Item

To initiate a return or exchange, follow these simple steps:

  • Contact Us: Reach out to our customer support team at info@swiftrapic.net or call (603) 838-6267 to request a return authorization. Please include your order number and details about the item you wish to return.
  • Pack the Item Securely: Ensure the item is securely packaged in its original condition with all accompanying materials, such as labels, tags, and accessories.
  • Return Shipping: You are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect. We recommend using a traceable shipping method to ensure the safe return of your items.

3. Refund Process

Once we receive the returned item and confirm it meets the eligibility criteria, we will process your refund. The refund process typically takes 7-10 business days after we receive the return. The refund will be issued to the original payment method used for the purchase.

  • Refunds for Online Purchases: Refunds for online purchases will be credited back to the original payment method (credit card, PayPal, etc.). Please note that it may take several business days for the refund to appear in your account, depending on your payment provider’s policies.
  • Restocking Fees: In some cases, a restocking fee may apply, especially for large items or items returned in non-original packaging. If a restocking fee applies, this will be clearly stated at the time of your return request.

4. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us immediately upon receiving your order. We will assist you with a free return, exchange, or full refund based on your preference.

To ensure we can assist you promptly, please provide the following information when contacting us:

  • A clear description of the issue with the item (e.g., damaged or incorrect product).
  • Photographs of the damage or defect, if applicable.
  • Your order number and the date of purchase.

5. Exchanges

If you would like to exchange an item for a different size, color, or style, we recommend following the return process and placing a new order for the replacement item. Unfortunately, we do not offer direct exchanges for online orders, but we will gladly process a return and help you reorder the correct item.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom or personalized items (e.g., custom engraved ornaments, monogrammed gifts).
  • Clearance or sale items, unless they are defective or damaged.
  • Gift cards and store credits.

7. Contact Us

If you have any questions about our Refund and Return Policy or need assistance with a return, please do not hesitate to contact us:

SwiftRapic
Street: 327 S Main St, Lisbon, New Hampshire (NH), 03585
Phone: (603) 838-6267
Email: info@swiftrapic.net
Website: swiftrapic.net

8. Changes to Our Refund and Return Policy

SwiftRapic reserves the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed about our return and refund procedures.

By shopping with SwiftRapic, you acknowledge that you have read, understood, and agreed to this Refund and Return Policy.